How to complain
Email hello@adroit-avionics.com with your name, contact details, the relevant service or enquiry, what happened and the outcome you are seeking. Please include supporting information where useful.
What happens next
We will acknowledge a complaint as soon as reasonably practicable, review the available information fairly and aim to provide a substantive response within 10 working days. If more time is needed, we will explain why and give an updated timescale.
Review and resolution
If you remain dissatisfied, reply explaining which parts of the response you dispute and any further evidence. We will arrange a further review by someone not directly responsible for the issue where practicable. This policy does not affect any legal rights or external complaint routes available to you.
Privacy
Complaint information is used to investigate, respond, improve our service and keep an appropriate record. See our privacy policy for more information.